FREQUENTLY ASKED QUESTIONS

Is it safe to provide my personal information when making reservations through your Web Site?
Yes. Our data encryption ensures that the information provided here is protected and secure. If you would prefer to have a customer service representative complete your request, please contact us at 800-281-4977, Monday - Friday, 7:00 AM to 4:00 PM PST.

Should I be flexible with my travel date?
It is our goal to confirm the vacation you desire. If you have two or three vacation dates open to you, you'll have more opportunities to match your travel request.

Are there any tips that will help make my vacation search more successful?
Yes. Although the vacation opportunities are expansive, you can increase your chance of confirming your vacation by remaining flexible and perhaps considering a trip in the off-season or visiting a lesser-known destination that offers a similar vacation experience. If you choose to travel to highly demanded areas during popular dates (i.e. beach areas for summer; holiday weeks), plan your vacation as far in advance as possible. New vacation opportunities will become available frequently, so the more often you search, the more likely it is that you will find the perfect vacation. You may also submit a special request by following the prompts at the end of your search.

How can I be sure that the vacation I reserve with Preferred Access will be available when I arrive?
Upon completion of the reservation process, we send you written confirmation of your vacation. The week before you travel we suggest you contact the resort directly if you have questions about check-in procedures or late arrivals. We also provide an emergency number in the unlikely event you need our assistance while traveling.

What is the check-in and check-out day?
The days are established by the resort and may vary. Most are on Friday, Saturday or Sunday.

Are there penalties for checking in late or checking out early?
No. You must contact the resort directly if you will be arriving at a time or date than the time and date indicated on your confirmation. When leaving your resort, just follow the check out procedures provided by the resort.

What if we have to cancel our trip?
Once your trip is confirmed, it is final and nonrefundable. However, you may purchase trip cancellation insurance at time of booking.

Is it really necessary to purchase travel insurance?
Insurance protects you from a wide array of unexpected events, such as unpredictable weather, and medical and family emergencies. These unfortunate events can force you to cancel or interrupt your vacation stay, causing you to forfeit your travel investment.

Will I receive a confirmation?
Once your reservations are booked we will email your confirmation to you. Only the person named on the confirmation may occupy the accommodations.

When do I pay for my vacation?
All reservations must be pre-paid when confirmed. The online system will charge your credit card the full amount of the fee upon confirming your reservation. At the time of booking extra fees (if any) will be explained as well as any service provider fee, local taxes, utility surcharges, security deposits, or special service fees charged by the resorts.

What if I need assistance or have questions? Will it ever be possible to speak directly with someone that can help me?
Yes. Call 800-281-4977. Our hours of operation are 7:00 a.m. to 4:00 p.m. Monday through Friday, Pacific Time. The Center is closed on weekends and holidays. Voice mail is available 24 hours a day, 7 days a week. All messages are responded to promptly at the opening of the next business day. Our e-mail address is MemberServices@Preferred-Access.com

What amenities and furnishings will my condominium have?

• Studio units generally have some type of cooking facilities, with living area and sleeping accommodations combined. The maximum occupancy is for two guests unless stated.
• One-bedroom units generally have full kitchens, living area with a convertible sofa, and a separate bedroom with private bathroom. The maximum occupancy is for four guests unless stated.
• Two-bedroom units generally have full kitchens, living area with a convertible sofa, two separate bedrooms and one or two bathrooms. The maximum occupancy is for six guests unless stated.

How many guests may I bring?
The sleeping and occupancy limits may not be exceeded. You may be refused usage or charged additional fees if your party exceeds the stated limits on your confirmation.

Is daily maid service provided?
Most resorts don't provide daily maid service. Some offer it every other day or weekly at no additional charge. Other resorts will provide maid service for a nominal fee.

Are pets allowed?
Sorry, most condominiums don't allow pets.

What is the quality of a condominium resort?
Each condominium property is independent and has distinguishing features that set it apart from the norm. All of the properties Preferred Access offers to its members have been evaluated for amenities, location and value.

When should I book airline travel?
Please be careful when purchasing penalty-type airline tickets to a requested destination before your vacation request is confirmed. If you decide to do so, please make alternate hotel reservations that you will be happy with for your requested dates. We cannot be held responsible if you purchase a nonrefundable or other penalty-type ticket to a destination before your request for a condominium is confirmed.