FREQUENTLY ASKED QUESTIONS
Week-long condominium vacations with year round availability to destinations around the world at member-only prices!

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How do I book an incredible week?
Before calling Preferred Access, consider where and when you would like to travel. Although the vacation opportunities are expansive, you can increase your chance of confirming your vacation by remaining flexible and perhaps considering a trip in the off-season or visiting a lesser-known destination that offers a similar vacation experience.

How do I get started?
Select a resort destination and call 800-281-4977

Should I be flexible with my travel date?
It is our goal to confirm the vacation you desire. If you have two or three vacation dates open to you, we'll have mor opportunities to match your travel request.

What is the check-in and check-out day?
The days are established by the resort and may vary. Most are on Friday, Saturday or Sunday.

What if I cannot arrive on the check-in date?
If you need to check-in later than the arrival date, contact the resort directly to make arrangements. Keep in mind should you arrange a check-in other than normally scheduled, the check-out day always remains the same.

What amenities and furnishings will my condominium have?
Studio units generally have some type of cooking facilities, with living area and sleeping accommodations combined. The maximum occupancy is for two guests unless stated.

One bedroom units generally have full kitchens, living area with a convertible sofa, and a separate bathroom with private bathroom. The maximum occupancy is for four guests unless otherwise stated.

Two bedroom units generally have full kitchens, living area with a convertible sofa, and two separate bedrooms and one or two bathrooms. The maximum occupancy is for six guests unless stated.

How many guest may I bring?
The sleeping and occupancy limits may not be exceeded. You may be refused usage or charged additional fees if your party exceeds the stated limits on your confirmation.

What if we have to cancel our trip?
Once your trip is confirmed, it is final and nonrefundable. However you may purchase trip cancellation insurance at the time of booking.

How can I select a destination?
We have the answer! Hundreds of destinations are just a click away?

What if the destination I request is not available when I call?
Place a formal request and we'll do the rest. There's no need to call again - we'll continue to search for a resort week to match with your request. Since we do not guarantee that a specific week or destination will be available, we recommend that you place your request as far in advance as possible.

What size unit should I request for my family?
Request a unit that will accommodate the sleeping requirements appropriate to your family. Resorts often have a larger inventory of smaller units so if you are willing to accept any unit that will accommodate the number of people traveling, regardless of the size of the unit, you'll increase your opportunities to confirm your request.

How can I get more information about the places I'd like to visit?
Get the complete rundown at www.tourismbureaus.com on the latest facts and information from the experts. Contact your preferred resort's local tourism office and request any appropriate information.Free!

Do I need advance notice when making a reservation?
Advance reservations are required and must be made through preferred Access. You may request reservations as much as 52 weeks in advance or as little as 3 days prior to check-in.

Will I receive a confirmation?
Once your reservations are booked you'll receive written confirmation. Only the person named on the confirmation may occupy the accommodations.

When do I pay for my vacation?
All reservations must be prepaid when confirmed. We will charge your credit card the full amount of the fee upon confirming your reservation. At the time of booking extra fees (if any) will be explained as well as any service providers fees charged by the resorts.

When is the best time to book my trip?
Request early. Peak seasons and holidays are always in high demand.

Do we receive a discount if we don't stay a full week?
No, You pay the same for one day or the full week.

How much will I pay for an incredible week?
Weeks are priced at $699, however based upon season location and unit size, prices may vary from time to time.

Is daily maid service provided?
Most resorts don't provide daily maid service. Some offer it every other day or weekly at no additional charge. Other resorts will provide maid service for a nominal fee.

Are pets allowed?
Sorry most condominiums don't allow pets.

What is the quality of a condominium resort?
Each condominium property is independent and has distinguishing features that set it apart from the norm. All of the properties Preferred Access offers to its members have been evaluated for amenities, location and value. Please inquire about the rating codes when making your reservations.

How do Condominium resorts operate?
Our inventory of rental weeks comes from timeshare owners in their owned weeks for other vacations. We have no control over which resorts, destinations or dates are going to be relinquished by an owner there is no way for us to know when a particular resort property, or particular date will open up and become available to confirm. We use a network of brokers that keeps track of all inventory in particular areas and resorts. As inventory becomes available, we confirm your request.

When should I book airline travel?
Please be careful when purchasing penalty type airline tickets to a request destination before your vacation request is confirmed. If you decide to do so, please make alternate hotel reservations that you will be happy with for your requested period of dates. We cannot be held responsible if you purchase a nonrefundable or other penalty-type ticket to a destination before your request for a condominium is confirmed.